National level:

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In 2015 we pioneered with user-centered design in public services and succeeded in co-creating video and sms service of 112 Emergency Services together with people with disabilities. This national emergency service won international awards for innovation.  In addition to meetings its key objective, the ripple effects were two fold: triggering recruitment of sign language interpreters in civil service on frequent basis, and becoming the only  means of reporting domestic violence by deaf without external assistance. 

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In 2017 Foresight for policy exercise with the HRs from 10 government ministries was conducted to examine the implications of the introduction of the new Civil Code on the civil servants. The findings were in tune with the ongoing Public Administration Reform process as more time was provided to work on the low prior to approval. 

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During its OGP chairmanship the Georgian Government presented its priority for working With People for People and OGP Global Summit 2018 prominently showcased UNDP Georgia government partners in public service innovation - ServiceLab and Rustavi Innovation Hub. 

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National Civil Service Forum was convened in February 2020 to discuss the role of innovation in policy and service design in the times of crises. 

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